Success Story
Developing a custom Online Handyman Services Provider System for FastPro
Project Details
FastPro is a Online Handyman Services Provider based in Dubai. It provides visa processing, documents clearing & other PRO services to their clients. Some of their services are Family Visa Processing, House Maid Visa Processing, Spouse Visa Processing, Travel Visa Processing, Tourist Visa Processing, Investor Visa processing, Emirates ID Processing, Document Clearing Services, Legal Translation Service, Attestation Service & others.
HOW DOES IT WORK?
CREATE A PRO REQUEST
They provide assistance with processing family visas, maid visas, employment visas, visit visas, tourist visas and more!
SCHEDULE DOCUMENT PICK UP
Schedule a convenient time and location for their PRO to collect the documents required for processing.
PAYMENT – ONLINE OR CASH
Make a payment online using your credit card or pay by cash when clients meet the PRO for document collection. Alternatively, Clients may also visit their office and make a payment by cash or card.
TRACK REQUEST
Track the status of client request on the app, chat with their agents or call them up directly while the request is in progress.
SCHEDULE DOCUMENT DELIVERY
Schedule delivery of the processed documents to any location in Dubai at client convenience or collect the documents from their office.
TRANSACTION HISTORY
Manage all PRO requests and statuses on the app. Payment history and e-invoices would be available in the transaction history.
Other main features of the application are :-
Services List
Real Time Tracking Management
Orders Management
Documents Inventory Management
3rd Party API’s Integration :-
Location API
Payment gateway for Payments
SMS gateway
Team Liangtuang developed a comprehensive Online handyman services provider Software that would help to automate whole processes, centralize data, transparency and improve information access.
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A web-based application was developed with key modules to book any services.
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A web-based admin panel was developed to manage roles, users, categories, service providers, Website Content, team management, pricing, order, tracking etc.
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An Mobile App (Ios & Android) was developed for users and agents.
To build this complex, interactive solution where minute details needed to be emphasized, team Liangtuang followed a phase-wise approach. This development approach was expected to offer the following benefits:
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It helps in the gradual adoption of the new system.
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It helps to prioritize modules and functionality that will address the burning challenges and provide a quick turnaround time.
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It helps to get feedback from actual users in less time.
Requirement Analysis and Documentation
To understand the pain points of the FastPro team, L Tech team conducted F2F discussions at the multi-level. A team of business analysts interviewed the FastPro team to understand how the system works for each level, what are their challenges, and what do they expect from a new, improved system. Moreover, team L Tech interacted with their ground staff to understand how certain processes (such as order receiving, document collection, tracking updates, Call/Chat with customers etc.) can be eased for them.
The requirement gathering was followed by documentation of how the existing challenges can be resolved. This included creating flow charts for working of every level, a comparative analysis on how the system flow can be simplified, creating designs (UI/UX), and architecture for the solution.
These designs were showcased to the Client for approval. Upon approval from the Client, a prototype (wireframes) was generated and again shared for approval.
Challenges in Development Process
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A web-based application was developed with key modules to book any services.
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A web-based admin panel was developed to manage roles, users, categories, service providers, Website Content, team management, pricing, order, tracking etc.
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An Mobile App (Ios & Android) was developed for users and agents.
Development and Implementation
Team L Tech adopted a modular approach to the development of a complex handyman services provider system. The application was divided into Two main modules and their sub-modules so that development and testing could be eased.
User registration, Profile creation, User Dashboard, Order details, track order, cancellation history, transections, category selection, documents uploading, location setup, date & time schedular, invoicing etc.
Manage customers, manage agents, category management, Services listing, Order Management system, direct emailing, content management, transections, Order Tracking
Technologies Used
Impact
FastPro was able to launch and market the product in a timely manner as Liangtuang Team ensured that the deliverables were provided on time while maintaining the utmost quality. FastPro delivered a scalable, high-performing online handyman service provider system. This system led to smoother documentation indexing & linking while saving 30% of the Fastpro team’s time with 0% system downtime and 2X increase in the overall productivity. It also helped in providing customized dashboards for better graphical representation. All the processes were made more user-friendly, while user management enhanced security. This Online Handyman Services Provider system will ensure business continuity with uninterrupted services.
